At Crystal Cruises, we are motivated by a single goal: to provide you with the finest experience not only in cruising, but in all of luxury travel. Aboard the two highest-rated ships in the world, Crystal Symphony and Crystal Serenity, you will discover the hallmarks of Crystal... extraordinary service, abundant space, exceptional quality and incredible choices. This is the very essence of our company; this is the Crystal Difference. A steadfast commitment to excellence has earned us unprecedented recognition as the World’s Best for an incredible 18 years – an accomplishment unmatched by any other cruise line, hotel or resort anywhere in the world”. Gregg Michael, President of Crystal Cruises.
Known quite simply as the very best cruise ship in the world, Crystal Serenity is consistently awarded the highest accolades by the readers of Condé Nast Traveler, among others. Crystal Symphony is a mid-sized ship at 68,870 gross registered tonnes and carries a maximum of only 1,070 guests and 655 international crew in six-star luxury. The lead-in accommodation category is the Deluxe Stateroom with large picture window, though most guests travel in Deluxe Staterooms with verandah, or one of 3 Penthouse categories which include butler service. Crystal Serenity underwent a US$25 million refurbishment in 2012 and offers guests a contemporary, ultra-luxe experience.
Crystal Symphony is smaller at 51,044 gross registered tonnes and has a maximum guest capacity of 922 with 566 international crew, again offering a combination of Deluxe Staterooms with large picture windows, Deluxe Staterooms with verandah, Penthouses, Penthouse Suites, and the ultimate in luxury - Crystal Penthouses.
All Inclusive Fares
Since 2012 Crystal Cruises offer all-inclusive fares :
All on-board bottled water, soft drinks, fresh juices, specialty teas and coffees available every day during your cruise
Fine wines, beer, and premium spirits served throughout the ship at our ‘open bars’
Snacks at Trident Bar & Grill, Tastes, Scoops Ice Cream Bar, and The Bistro available throughout the day at no additional cost
Up to 8 evening dining venues available to all guests in all accommodation categories with open dining by reservation
Specialty restaurants ‘Prego’ and ‘Silk Road’ with no additional reservation fees or surcharges
All standard pre-paid gratuities for housekeeping, bar and dining staff so no on-board tipping is required
On-board enrichment classes including Crystal’s Computer University@Sea, Berlitz language classes, dance classes, keyboard lessons with Yamaha
On-board entertainment including movies in the Hollywood Theatre, award winning Broadway-style production shows, Magic Castle @ Sea
City centre transportation in most ports
Golf lessons with PGA pros
Exclusive 360 degree teak wraparound promenade deck
Guests may also take advantage of a 2.5% saving off their cruise fare when paying in full at least 6 months prior to sailing date.
Bars & Lounges
Crystal Cruises all-inclusive fares include beers, wines and premium spirits served throughout the ship. Guests enjoy a wide choice of venues such as Avenue Saloon, The Bistro (now serving wines and cheeses after 6pm), the casino, Crystal Cove, Galaxy Lounge, Palm Court, Pulse Nightclub (Crystal Serenity) or Luxe Nightclub (Crystal Symphony), Stardust Club (Crystal Serenity) or Starlite Club (Crystal Symphony), and the Trident pool bar and grill. All guests are able to enjoy in-room dining at no additional surcharge, which is served course by course during restaurant hours.
Crystal Cruises follows U.S licensing laws, with the minimum drinking age being 21 years.
Dazzling Production Shows
Conceived and produced by our own creative in-house production staff, Crystal Cruises' Broadway-style shows are a highlight of every cruise. After dinner, stroll to the Galaxy Lounge to witness the talented Crystal Ensemble of Singers and Dancers in such spectacular original productions as Fascinatin' Rhythm, Million Dollar Musicals, COLE!, Curtain Call and many more!
The Galaxy Lounge is the venue for our award-winning production shows and a host of other evening performances. The showroom was custom-designed to offer perfect views from each of its seats, and features state-of-the-art sound and lighting systems.
Crystal Symphony and Crystal Serenity each feature an exceptional variety of dining options – all venues are included in your cruise fare and no surcharges apply.
The extraordinary cuisine for which Crystal Cruises is justifiably famous is offered in the elegant Crystal Dining Room, located in the heart of the ship just off the Crystal Plaza. The Crystal Dining Room is beautifully appointed, with sweeping ocean views by day and a magnificent ambiance at night. Gracious European-trained waiters and internationally acclaimed chefs provide regionally inspired dishes and classic continental cuisine. The Crystal Dining Room is open daily for breakfast, lunch and dinner. For dinner Crystal offers two styles of seating : guest preferring traditional seating may opt for main seating at 6.15pm or late seating at 8.30pm, or can choose ‘open dining by reservation’ which allows guests to choose a different dining time each evening.
Crystal Cruises also offer two specialty restaurants, at no additional cost. Silk Road serves a modern Japanese menu designed by the famed Nobu Matsuhisa and features a walk-up sushi bar open from 5pm for light bites before dinner. Prego serves a traditional Italian menu designed by Piero Selvaggio (of the Valentino Restaurant Group). Guests are permitted to make 1 dining reservation in each venue per sailing, and are able to do so by logging onto the Crystal Cruises website and entering the ‘Priority Check-in and Planning Centre’ once they have paid in full for their booking.
Once aboard guests may also book The Vintage Room, an intimate room for 12-14 guests to enjoy an evening of wine appreciation. Approximate cost per person is US$200 and guests will have the opportunity to sample some rare vintages paired with a specially designed menu.
For Our Young Cruisers
Crystal Cruises' commitment to excellence and quality of experience does not end with our grown-up cruisers. Kids have a variety of great activities to choose from on every Crystal cruise! We offer a children's playroom and babysitting services on all cruises. During Holiday cruises and most summer sailings, junior activities feature games, arts and crafts, and cotillion classes (with dance and etiquette instruction) under the supervision of experienced Junior Activities Directors.
Activities are determined by age and the number of children on board. On those sailings with Junior Activities Directors, a detailed schedule of events is created at the beginning of each cruise. Once on board, you'll receive Surf Runner, or Teen Scene, the teenagers guide to special activities, our daily newsletter for kids with details for the following day's schedule and other pertinent information.
Fantasia, our children's playroom, offers tables and chairs for arts and crafts, popular Sony PlayStation® game titles, a large screen television set and board games. Crystal Symphony and Crystal Serenity also feature a teenager's video arcade, Waves. The Library offers children's books and children's videos or DVDs for enjoyment in staterooms.
Kids may choose from a special Junior Cruiser's menu, and Crystal's executive chefs and other culinary staff can prepare custom dishes. The Trident Grill serves complimentary hot dogs, hamburgers, pizza and more. Baby food, high chairs and booster seats are available.
On Crystal Cruises a qualified PGA pro is on board to offer golf classes and clinics, included in your cruise fare. You'll find driving range nets with a supply of practice clubs and balls. Crystal Cruises exclusively features TaylorMade, the best performance golf company in the world. On board products include TaylorMade's #1 ranked drivers used by PGA pros to lead in distance, accuracy and total driving company. Complete sets of TaylorMade clubs are also available for rental to use in ports where you may wish to play. Crystal Cruises offer several golf themed sailings each year including shore excursions to some of the World’s most famous courses, and throughout the year it’s possible to book Private Adventures Ashore for golfers who wish to visit the greens on a non-golf themed sailing. Fees apply for shore excursions and Private Adventures Ashore.
Medical staff are on call 24 hours a day. The professional services of this staff, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.
Portable oxygen tanks and concentrators may be used on board, provided Crystal Cruises is notified in writing, no later than 30 days prior to sailing, that a guest is bringing his or her own oxygen equipment, and has made direct arrangements with an independent medical contractor who has agreed to undertake all required arrangements without involving the ship's onboard Medical Centre and its personnel. The oxygen-dependent guest must travel with a companion who is also completely familiar with the operation of the concentrator.
Oxygen-dependent guests are limited to those cruises on which they can be properly supported by equipment vendors and which have itineraries that will easily allow medical disembarkation if it should be required. The number of oxygen-dependent guests using portable equipment is very limited on any cruise. Requests for oxygen equipment for a specific cruise will be processed in the order of date received.
Guests with existing medical conditions, guests who cannot completely care for themselves and who may require treatment by the ship's medical staff, or guests who may constitute a risk or danger to anyone else on board must be reported in writing to Crystal Cruises' Onboard Guest Services Department prior to departure. Crystal Cruises reserves the right, without liability, to refuse to board and transport such guests who are in need of constant care by the ship's staff.
If golf isn't your game, how about paddle tennis or shuffleboard? You'll enjoy a full-size, enclosed paddle tennis court on the ship-top Sun Deck. For jogging, walking, stretching and fresh air, there's the Promenade Deck, nearly a quarter-mile around for walking or jogging. Our two pools, the indoor/outdoor Neptune Pool and the full-length Seahorse Pool and adjoining Jacuzzi®, are located on the Lido Deck. Sunbathe, snooze and read while enjoying a refreshing drink poolside in the afternoon.
Our staff takes pride in making sure your entire journey goes smoothly, from beginning to end.
The concierges, members of the prestigious Union Internationale "Les Clefs d'Or," and a 24-hour Reception Desk staff are available to assist you with any special shipboard or shoreside needs.
Cruise Sales Consultant
Our shipboard sales representative provides itinerary details and fares, and is on board to assist you with starting a future reservation on Crystal Cruises. All bookings made on board are returned to your travel agent, and for most cruises you will receive special Onboard Booking savings, as well as a repeat guest (Crystal Society) discount.
Crystal Society Host/ess
Our Crystal Society Host/ess is on every cruise to welcome first-time cruisers into the Crystal Society and to acquaint members with all the benefits and rewards of being a part of the Crystal family.
Spa & Fitness Facilities
Experience the sublime and the sensuous in the Crystal Spa: the first floating spa to use the principles of Feng Shui.
Treatments include: Aroma Stone Therapy, Japanese Silk Booster Facial and a Well-Being Massage. All enjoyed in the relaxing spa with beautiful Asian artifacts and the peaceful ambiance of Feng Shui. The spa features panoramic sea views, which surround a facility offering sauna, steam, a full-service hair salon and a well-equipped fitness centre. Relax the mind, body and soul, and indulge in a Pathway to Yoga class, or enhance your physique with the modern-age Pilates Reformer, all under the guidance of a qualified fitness director. Other onboard fitness facilities include: a lap pool; an indoor/outdoor pool; two Jacuzzis®; 360º Promenade Deck for walking and jogging; paddle tennis courts; table tennis; golf driving ranges and putting greens; and shuffleboard courts.
Build Your Sea Legs with "Walk-On-Water"
Debbie Rocker's weighted vests have become one of the world's most popular exercise accessories. And now, Ms. Rocker brings these vests on board with an exciting new program developed exclusively for Crystal Cruises: "Walk-On-Water" (WOW).
Designed to maximize the health benefits of walking, the innovative program, featuring Ms. Rocker's revolutionary weighted WALKVEST® by Debbie Rocker, allows guests to expand their fitness regimen in idyllic settings around the world. Tailor-made for Crystal and taking advantage of our renowned wraparound Promenade Deck, Ms. Rocker's WOW regimen was introduced on Crystal Harmony's holiday cruise and is now available fleetwide.
The main feature of the Walk-On-Water program is Ms. Rocker's exclusive WALKVEST, a lightweight cotton vest with weight pockets strategically located around the mid-section. In contrast to exercising with hand-held or ankle weights, which may alter the natural stride and can wrench the spine, WALKVEST places weights around the waistline, providing better support and equilibrium control. More than a dozen specially designed weight pockets hold one or more weights in half-pound increments, allowing for a gradual increase from two to sixteen pounds. The WOW program adds customized motivational music-driven audiotapes, a day-by-day guided walking program, and educational instructions on how to walk safely and effectively.
Each ship features at least 50 WALKVESTs, customized with the Crystal logo, and Ms. Rocker personally trained our sports directors on teaching the WOW-WALKVEST walking program.
Our ships were designed to be accessible for the physically challenged, with ramp access to most decks and public areas. Ships' elevators can accommodate standard-size wheelchairs (22.5" wide) allowing access to all public decks.
Certain staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and "wheel-in" closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities. Please note that these staterooms and suites are subject to availability and must be requested at the time of booking.
Wheelchair-bound guests must bring their own junior/adult standard-size wheelchair (22.5" wide) and must be accompanied by a travelling companion for better access to all areas on and around both ships.
Some ports of call are anchorage ports and physical conditions may preclude our guests in wheelchairs from going ashore. This decision is made by the ship's Captain or doctor, and is binding.
The Shore Excursions staff may assist with recommendations on which Crystal Adventures tours, if any, are best suited for physically challenged guests. Personal assistants may be available to provide wheelchair or other individual services to guests participating in shore excursions; the assistance may be requested at the Concierge Desk for an additional fee.
For the hearing-impaired, the Hollywood Theatre is equipped with a StarsSound Infrared Hearing System. Crystal Symphony and Crystal Serenity also offer closed-captioned programming on selected television programs. Guests should contact the Reception Desk to activate this feature.