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FAQs - Before You Go

Will I need a passport?

You will require a valid passport to travel. New Zealand passports are required to have a minimum of 6 months validity after the return date of your holiday. Passports are required for Cruises from Auckland that visit an international port.

Do I need Travel Insurance?

We strongly recommend you take out a travel insurance policy once your deposit has been paid, this will cover your loss of deposit/final payment should anything unforeseen happen to prevent you from travelling. iCruise can assist you with travel insurance.

Do I have to pre-register for my cruise online?

Many cruise lines today require passengers to register their passport, contact & emergency contact details directly online. This saves completing manual forms and speeds up the documentation and embarkation process. Ask your iCruise consultant for assistance if required with your pre-cruise online registration.

How early should I arrive for boarding?

Cruise lines require passengers to be onboard the ship at least one hour prior to departure. We recommend that you arrive at the pier at least two (2) hours before the scheduled departure of your cruise so you will have ample time to check in and embark.

Do I need cash onboard or ashore?

Onboard is a cashless society, all purchases are charged to your onboard cabin account. We suggest taking small denominations of currency for the port of call for your cruise.

What electrical sockets do ships have?

While most ships have American plug sockets, some in the Northern Hemisphere have European plugs. Local Australasian ships may have one Aust/NZ plug socket in each cabin. We recommend you take a multi adaptor plug with you.

Can I charge my equipment onboard?

We recommend you take your chargers along with a multi adaptor plug to charge your electrical equipment. P&O Cruises and Princess Cruises Australia product feature one Aust/NZ plug socket in each cabin.

Can I bring my own hairdryer?

Most ships have 110-volt outlets in every cabin, which will accommodate U.S.-built hairdryers and electric shavers however most new ships provide hairdryers in each cabin.

Can I bring an iron onboard?

No, most cruise lines do not allow travel irons in cabins due to it being a fire hazard. Laundry or dry-cleaning services are available (at an additional cost) and some cruise lines provide a self-service laundromat.

Can I bring alcohol and/or soft drinks onboard?

Most cruise lines do not allow alcohol, or any other beverages to be brought onboard. Any bottles of wine or spirits purchased in duty-free shops in port or onboard the ship will be stored until the conclusion of your cruise. Many cruises now offer drinks packages which can be pre-purchased and offer good value for money.

Do I need to pre-book Shore Excursions?

You can log onto the cruise line website pre-cruise and purchase shore excursions which are charged to your onboard cabin account or simply visit the Shore Excursion desk onboard.

What happens if I miss the ship?

Embarkation generally starts from mid-day and disembarkation from approx 8:30 to 9:00am – For flight arrivals we recommend arriving into your embarkation port in the morning to give you time to get to the pier in plenty of time. For flights on disembarkation day we recommend an afternoon flight out – this allows time should the ship be delayed in arriving or should customs/port authorities take additional time to clear the vessel for disembarkation plus taking into consideration the time it may take to get from the pier to the airport for your departure flight. Cruise lines do not make exceptions regarding cancellation charges, we strongly recommend that clients purchase travel insurance to cover loss of monies should you miss the ship.

Will I need to pack a tuxedo?

Lifestyle trends these days dictate that many cruise lines feature a more relaxed and casual approach to dress throughout the cruise, while on other lines formal dinners are part of the fun. A dark suit and tie are fine for the dressiest occasions. Some ships even offer a tuxedo rental service.